top of page

FAQ

Shipping Policy

Processing: 

All orders are processed within 2-3 business days (excluding weekends and holidays).

Shipping charges for your order will be calculated and displayed at checkout. 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email (this excludes Custom Pieces), please contact us at vntgoldshop@gmail.com with your name and order number, and we will look into it for you.

Custom Pieces:

Please allow minimum 28 Business days for shipping as our customized pieces have longer production days than others.

If a piece of jewelry is custom made, altered, engraved, set, or worn, we cannot give a refund.

International Shipping: 

We currently do not ship outside the U.S.

Care Instructions

VNTGoldshop's Jewelry is made with care from precious metals. Follow our instructions on how to make your jewelery last a while:

  • Store your jewelry in a soft lined box and try to keep pieces apart so they don't rub together.

  • Your jewelry will age and tarnish naturally. If you want to keep your pieces in pristine condition, clean your pieces with a soft jewelrs cloth.

  • Avoid showering with Jewelry on.

  • Never go swimming wearing your jewelry, as chlorine in swimming pools can cause damage to all metals.

Returns

Return Policy:

We accept returns up to 14 days after delivery, if the item is unused and in its original condition then we will offer store credit. Vntgoldshop is not responsible for shipping costs to return your item(s). 

Damaged or Incorrect Items:

In the event that your order arrives damaged in any way, please email us as soon as possible at vntgoldshop@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at vntgoldshop@gmail.com

bottom of page